Terms and Conditions
Returns and Refund Policies
If you change your mind about a purchase, please let me know as soon as possible. If your order has not been sent out I will be happy to cancel it immediately.
If your order has been sent out and you wish to cancel it and return your purchase to me, you must contact me within 14 days of receiving your purchase and then return the purchase to me, unworn and unused with original packaging, within 14 days of notifying me that you intend to do so. You should post your returned item to the return address on the address label.
If you are returning your order from outside the UK, please mark “returning item” on the package, so that a customs charge will not be levied.
Please note that returning postage costs will not be refunded EXCEPT where the item is faulty or not as described. For your protection I recommend that you use the original packaging to ensure safe delivery. My items are packaged in such a way that you can easily examine them on receipt and repackage if necessary. You have a legal obligation to take reasonable care of the purchase while they in your possession if you intend to return. Returned items must be complete and undamaged. Missing parts or damaged merchandise will be deducted from the final refund. If any of the above-mentioned conditions are not met, I reserve the right to refuse the refund or significantly lower the value of the refund due to diminished value. I will refund you on receipt of returned goods using the same method by which you paid, unless we both agree on a different method.
Payment
The following payment forms are accepted: Visa and Master Card credit or debit cards, and PayPal. You do not need a PayPal account to use PayPal.
Shipping Policies
I ship items within 1 to 7 business days of purchase, depending on what has been ordered.
1 to 3 business days: cards, coasters, gift wrap and tags, head wraps, mugs and notebooks
3 to 5 business days: cufflinks, head wraps, earrings, jute bags, scarves
5 to 7 business days: bracelets
UK ORDERS
Standard shipping is second class and free within the UK. You can upgrade to first class.
All cards are shipped first class as standard
INTERNATIONAL ORDERS
Orders up to £20 are not tracked, unless you upgrade the shipping to have it tracked
Orders above £20 are tracked.
Occasionally, the shipping calculation for large orders consisting of many items may be overestimated. If that is the case, the shipping overages will be refunded to you.
OTHER SHIPPING MATTERS
Unexpected non-delivery of item(s) should be reported to me within 30 days, allowing enough time for delivery and inquiries to be made of Royal Mail and international delivery services.
US buyers should be aware that US customs can occasionally significantly delay delivery of goods. Because of this, US buyers should please allow at least four weeks for delivery.
Canadian buyers should be aware that because of the variation in postal service times within Canada, it is difficult to estimate delivery of goods. Because of this, Canadian buyers should please allow at least six weeks for delivery.
Items returned through non-delivery to an address or non-collection from a postal depot will incur a redelivery charge if the item is still wanted.
For international buyers, any fees, taxes or charges payable is your responsibility. Please check your country’s own policy regarding imports before ordering if you are unsure.
Privacy Policy Summary
Only the information needed to process delivery of your order is collected. Your information is not shared, lent or sold to anyone. The payment process is encrypted, and Colourshot doesn’t see or have access to your credit card or bank information. If you do register with Colourshot and we and/or you sign up for our newsletter then we will use that information only to send out communications to you. If you want to not receive this communication then either click the unsubscribe link on the mail we have sent you or drop us an email and we will be happy to remove you from the list.
Full details of our privacy policy can be found here